BusinessWeek:

Small-business managers need to take a step back when their anger flares to think anger.jpgthrough their response instead of lashing out at an employee, says Leadership Unleashed President David Peck.

It is important to determine whether the anger erupts from frustration or an employee’s lapse in standards before deciding whether an admonition is appropriate. Today’s Tip

Check Cris Zimermann’s blog Virtual Entrepreneur.

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