Make Teleworking Work
Teleworking, broadly defined, is the ability to work from a home or remote location for all or part of the work week. Companies have been implementing large-scale teleworking programs for close to a decade, following a trend that had its root in contact centers.
Use of home-based agents became a popular business strategy because of the clear, measurable results proven out by rigorous performance metrics, and the reduction in employee churn typical of many contact center operations. In recent years, improvements in technologies have led to a wider adoption of teleworking as an accepted work situation. Technology advances, such as high-speed Internet, IP telephony , e-mail, instant messaging, Web conferencing and videoconferencing, can streamline communications and collaboration among remote workers, enabling them to function as if they are in the same office.
The rise in teleworker programs makes a strong case for enterprises to consider the use of unified communications (UC) and may be the driving force leading to much wider deployments. The basic tenant of UC — communication and collaboration from anywhere, anytime — is demonstrated in the teleworker and mobile worker situations. More.
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